LastCUE FAQ

LastCUE processes your USB library and audio on your computer and saves backups to a local folder you choose. Account services and limited usage records use the network. Support reports are sent only when you submit them; attaching the original export.pdb requires a separate opt-in.

It depends on the mode. Quick and Analysis do not include music files. Full saves the complete PIONEER and Contents folder trees, including existing music in those folders. These backups are stored locally.

Both are supported for readable-library previews, backups, compatibility checks, and supported conversion or text-tool workflows. Corrupted-library repair requires Device Library export.pdb. Full can restore saved OneLibrary files, which is a different operation from repairing a damaged exportLibrary.db.

Choose No first when you need to preserve the existing USB data. Stop exporting or reinitializing that USB, keep an independent copy of what is still readable, and inspect the available repair preview before deciding what to replace.

LastCUE can rebuild a supported Device Library from surviving source data, including recoverable playlists and metadata. It cannot recreate deleted or missing audio, fix physical USB failure, or currently repair a damaged OneLibrary database. A prior Full backup may restore audio it actually captured.

Previewing does not use a Repair Credit. A credit is reserved for a confirmed repair and consumed when the accepted repair result is delivered and confirmed. Writing that result to the USB is a separate step; retrying the same confirmed result does not require another credit.

Preview and local result generation do not overwrite the USB. An explicitly confirmed repair write replaces export.pdb and first creates a local automatic Quick backup of the existing library. That safety backup does not contain music files.

No additional credit is needed to retry the same confirmed result. Open Repair tasks, choose View result, and use Write to USB again. If credit confirmation is pending, reconnect and continue that existing task first.

Free provides five reusable slots for retained formal backups, rather than five lifetime backup attempts or five USB devices. At the limit, delete an older backup in LastCUE or upgrade to Pro to create another. Pro expiry does not automatically delete existing formal backups.

Backups are saved locally, by default in ~/LastCUE/backups, unless you choose another folder. View the actual path in Settings or open it from backup history. For newer shared-object backups, copy the complete backup library rather than a .lcue file alone.

Choose the required version in backup history and select Restore to USB. Check the target and overwrite confirmation before starting. Quick restores library data; Analysis also restores its captured analysis files; Full can restore saved music. Only the selected version's contents are used.

Quick Backup: Back up the library and playlists only for a faster result. Analysis Backup: Also back up waveforms and Cue data; this takes longer. Full Backup: Includes the complete library and all music files; takes the longest. Quick and Analysis do not include music. Full captures the existing readable files in PIONEER and Contents, not a whole-disk image.

Existing owner-matched formal backups are not automatically deleted or frozen because they exceed five. Free blocks new formal backups at or above the limit. Pro detail views and tools require active Pro access; local files and account identity still determine what history is available.

Pro provides the paid backup details, tools, and unlimited local backup slots included in the plan. Monthly and annual Pro renew; Lifetime Pro is a one-time Pro entitlement for the product or service's operational lifetime as described at purchase. Repair Credits are separate, and Pro does not include unlimited repairs.

No. Pro, including Lifetime Pro, does not include Repair Credits; they are purchased separately. You do not need Pro to preview a supported damaged library or use a Repair Credit for a confirmed repair.

The current monthly offer shows a 30-day trial followed by monthly billing. Check your checkout's first-charge date and terms. Cancel through the app's available subscription action or the Creem purchase-management link before renewal, and check the cancellation status.

Canceling a subscription stops future renewal; it does not automatically refund an existing payment. Under the current policy, monthly or annual purchases and renewals, plus unused Repair Credit purchases, have a 14-day refund-request window. Lifetime and processed repair tasks have different rules. Submit a request through Support / Refunds or support@lastcuelab.com.